Cancellation / Refund
Cancellation is considered a refund request and it is guaranteed until you make your first move in a rated game. However, if you cancel after pairings are made then a fee of $5. may be deducted from your refund. If you cancel after play has begun then a $10. fee may be deducted from your refund. If you simply don't show up without giving adequate notice then additional sanctions may apply. Voice call is best but if you can't make direct voice contact then please text your cancellation. Email is third best but it is only acceptable before the day of the tournament - and is still not valid until it is confirmed. Voicemail is not acceptable as a method for cancellation. Remember that you are responsible for making the tournament director aware of your cancellation before it affects the tournament. The tournament director will respond with a confirmation as soon as possible (generally after 3:00 p.m. local time); please continue to try to make contact until it is confirmed. Never assume that your message has been received until you get a confirmation reply from the tournament director.